PS 1.0 behaviours
Professional Services organisations stuck in reactive, hero-driven delivery with no clear operating model
Triple D Consulting
Independent consultancy for SaaS companies
Professional Services transformation, AI delivery, and interim leadership
Short-term, senior support for organisations scaling or restructuring Professional Services, or running AI and automation programmes that need experienced delivery leadership.
Who this is for
- SaaS companies scaling or restructuring Professional Services
- Organisations where post-sales delivery is slowing adoption or renewals
- Teams running AI, automation, or IDP programmes that need experienced delivery leadership
Problems I solve
Stalled AI initiatives
AI and automation initiatives that never move past pilots or fail to deliver operational value
IDP implementation struggles
Intelligent Document Processing implementations struggling with accuracy, scale, or operational fit
Sales and delivery misalignment
Misalignment between what Sales promises and what delivery can actually achieve
How I typically engage
Diagnostic and advisory
Short, focused assessments to identify root causes and define a path forward
Interim or fractional leadership
Senior cover during transitions, hiring gaps, or periods of significant change
Hands-on programme delivery
Working alongside internal teams to deliver complex programmes on time
Background
- 20+ years in enterprise software delivery
- Former VP Global Professional Services
- Led global teams supporting $100m+ ARR
- Delivered large-scale IDP and automation programmes